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Terms & Conditions

Last Updated: December 2025

Introduction

These Terms & Conditions ("Terms") govern your access to and use of Leora ("Leora," "we," "us," "our"). By creating an account or using the Leora platform, you agree to be bound by these Terms.

Please read them carefully.

1. Eligibility

1.1 You must be 18 years or older to use Leora.

1.2 You must provide accurate, truthful information during registration.

1.3 You may not use Leora if you have been previously banned or removed for safety reasons.

2. Account Registration

2.1 You must create an account using your legal name, date of birth, and a valid email address.

2.2 You agree not to create multiple accounts.

2.3 You are responsible for maintaining the security of your login credentials.

2.4 You must not impersonate any person or entity.

3. Identity Verification Requirements

(MANDATORY SECTION)

3.1 All users must complete identity verification to access Leora.

3.2 Verification ensures user safety, prevents impersonation, and protects the community from fraud, abuse, and harmful behaviour.

3.3 Automated Biometric Verification (Default for UK, USA, and Non-EU Regions)

Users located in the United Kingdom, the United States, and all regions outside the European Union must complete biometric verification.

This may include:

  • Uploading a government-issued ID
  • Providing a selfie or a video selfie
  • Automated facial matching to confirm identity

Biometric data is processed only with explicit consent and solely for identity verification and fraud prevention.

3.4 Manual Non-Biometric Verification (EU Only)

Users located within the European Union may choose to complete a short manual video-call verification instead of biometric verification.

  • A trained verifier will visually compare your face to your ID.
  • This method does not involve biometric processing.

3.5 Refusal to Verify

If you decline to complete verification (biometric or manual, where offered), you cannot use Leora.

3.6 Banned Individuals

If you have been banned for harmful, abusive, or fraudulent behaviour or possess public convictions for violent or domestic abuse offences, you will be denied access.

We retain minimal data only to prevent re-registration.

3.7 Accuracy of Verification Information

Submitting false or fraudulent documents will result in immediate removal.

4. Acceptable Use

You agree not to:

  • Harass, abuse, or harm any user
  • Send sexual or explicit content during icebreaker levels
  • Use Leora for commercial, advertising, or non-personal purposes
  • Create misleading or deceptive profiles
  • Attempt to circumvent bans or verification

We reserve the right to suspend or terminate accounts violating these rules.

5. Subscription & Payment Terms

5.1 Leora offers free and paid tiers.

5.2 Paid subscriptions require a minimum 6-month commitment and auto-renew unless cancelled.

5.3 Refunds are not provided for partially unused periods except where legally required.

6. User Content

6.1 You may upload only one unfiltered, unedited selfie that matches your verification.

6.2 You retain ownership of your content but grant Leora a license to display it within the platform.

6.3 You must not upload offensive, explicit, or infringing content.

7. Safety and Reporting

7.1 You may report harmful behaviour directly in the app.

7.2 Leora may investigate and take action, including warnings, suspension, or banning.

7.3 We may notify authorities in cases of serious harm or threats.

8. Data Protection & Privacy

8.1 Our use of your data is governed by the Leora Privacy Policy.

8.2 We never sell your data.

8.3 Your data is encrypted and stored securely.

8.4 If you delete your account, your data is removed unless retention is required for safety (e.g., banned users).

9. Termination

9.1 You may delete your account at any time. However, deleting your account does not cancel or refund any active subscription, nor does it shorten the minimum subscription period. Subscriptions must be cancelled separately through your account settings or your app store.

9.2 We may suspend or terminate accounts that violate these Terms or pose a risk to others.

10. Limitation of Liability

Leora is provided "as is."

We are not liable for:

  • User behaviour
  • Matches or compatibility outcomes
  • Offline interactions
  • Technical interruptions

Our liability is limited to the maximum extent permitted by law.

11. Governing Law

These Terms are governed by the laws of:

  • The United Kingdom (for UK users)
  • The United States (for US users)
  • The applicable EU Member State (for EU users)

12. Contact

Email: contact@leoradating.co.uk

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