Privacy Policy

At Leora, privacy, safety, and trust are fundamental. We collect and process personal data only where necessary to operate our platform, protect our users, and comply with legal obligations.

1. Who We Are

Leora Group Ltd. ("Leora", "we", "us") is a UK-based platform designed for intentional, respectful connections.

2. Information We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

  • Identity information (such as name, date of birth, and government-issued ID for verification)
  • Contact information (email address, phone number, and where required, address)
  • Profile information, preferences, and photos
  • Communications within the platform and with our support team

2.2 Automatically Collected Information

  • Device information (device type, operating system, app version)
  • Log and usage data (IP address, timestamps, interactions within the platform)
  • Technical performance and diagnostic data

2.3 Safety & Verification Data

  • Identity verification results
  • Risk assessment and safety-related signals
  • Reports, blocks, and moderation-related activity

2.4 Optional Information

Social media profile information, where you choose to link accounts.

We only access social media information that you choose to make available. We do not store or retain copies of social media content and do not access private accounts without your explicit action.

3. How We Use Your Information

We use personal data to:

  • Provide and operate the Leora platform
  • Verify identity and prevent impersonation or fraud
  • Maintain user safety and platform integrity
  • Enable communication between users
  • Monitor, detect, and prevent harmful or inappropriate behaviour
  • Improve and optimise our services
  • Comply with legal and regulatory obligations

4. Safety, Moderation & Screening

Leora takes a safety-first approach.

We use a combination of automated systems and human review to:

  • Detect harmful, abusive, or inappropriate behaviour
  • Review reports and enforce our Terms & Conditions
  • Maintain a safe and respectful platform environment

We may remove content, restrict features, or suspend accounts where necessary to protect users or enforce our policies.

We also carry out lawful identity and risk screening using verification data and relevant publicly available information. Screening is used solely to assess eligibility and protect the platform.

5. Legal Basis for Processing (UK/EU Users)

We process personal data under the following lawful bases:

  • Contract – to provide access to the platform
  • Consent – where required (e.g. identity verification or optional features)
  • Legal obligation – to comply with applicable laws
  • Legitimate interests – including platform safety, fraud prevention, and service improvement

6. Data Sharing

We do not sell personal data.

We may share data only with:

  • Trusted identity verification, hosting, and security providers
  • Service providers who support platform functionality
  • Law enforcement or regulators where legally required
  • App platform providers (such as the Apple App Store and Google Play Store) where necessary for billing, compliance, or fraud prevention

All third parties are required to handle your data securely and in accordance with applicable law.

7. Data Retention

We retain personal data only as long as necessary:

  • Account data is retained while your account is active
  • Verification and safety data are retained only as long as necessary for compliance and protection
  • If you delete your account, your personal data is deleted

We may retain limited data where necessary to:

  • Prevent re-registration of banned users
  • Comply with legal obligations
  • Resolve disputes or enforce our Terms

8. Your Rights

Depending on your location, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO)

You can exercise your rights by contacting us.

9. Account Deletion

You can delete your account at any time within the app.

Deletion removes your profile and associated personal data, subject to limited retention for safety and legal purposes.

10. Security

We implement appropriate technical and organisational measures to protect your personal data.

However, no system is completely secure, and we cannot guarantee absolute security.

11. Children

Leora is not intended for individuals under 18. We do not knowingly collect personal data from minors.

12. International Transfers

Where personal data is transferred outside your country, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Where changes are material, we will notify users in advance.

14. Contact

contact@leoradating.co.uk